Refund Policy
A legal disclaimer
Thank you for choosing Louise Light. I want you to feel confident in your purchase and committed to your success. Please read this Refund Policy carefully before purchasing any products or services.
Digital Courses, Templates & Downloadable Products
Due to the immediate access provided to digital products, all sales of online courses, workshops, templates, guides, downloads, and other digital resources are final.
Once access has been granted or a digital product has been downloaded, refunds, exchanges, or credits cannot be provided.
If you experience a technical issue accessing your purchase, please contact me and I'll be happy to help resolve the problem as quickly as possible.
Marketing & Consulting Services
Services including strategy sessions, consulting, website design, branding, content creation, marketing support, coaching, or other professional services require time to prepare and schedule.
Deposits
Where a deposit is required, deposits are non-refundable as they secure your place in my schedule and cover planning and preparation time.
Cancellation & Rescheduling
If you need to reschedule a booked consultation or coaching session, please provide at least 48 hours' notice.
Appointments cancelled with less than 48 hours' notice, or missed without notice, may not be eligible for rescheduling or refund.
Project Services
For project-based work, payments made for work already completed are non-refundable.
If a project is cancelled after work has commenced, you will be invoiced for all work completed up to the cancellation date. Any remaining balance for work not yet performed may be refunded at Louise Light's discretion.
Marketing & Consulting Services
Services including strategy sessions, consulting, website design, branding, content creation, marketing support, coaching, or other professional services require time to prepare and schedule.
Subscription Products
For Memberships or subscription-based products , you may cancel your subscription at any time before your next billing date.
Subscription payments already processed are non-refundable, and access will continue until the end of your current billing period.
Exceptional Circumstances
I genuinely want every client to have a positive experience. While refunds are generally not available for digital products or completed services, exceptional circumstances will be considered on a case-by-case basis at my sole discretion.
Technical Issues
If you experience problems accessing your course, downloads, or purchased materials, please contact me so I can assist you. Most technical issues can be resolved quickly.
Contact
If you have any questions about this Refund Policy or require assistance with a purchase, please get in touch through the Contact page on this website.
By purchasing any products or services from Louise Light, you acknowledge that you have read, understood, and agree to this Refund Policy.